Refund policy
Refund & Return Policy
Please read this policy in full before placing your order. By completing a purchase on this store you confirm that you have read, understood and agreed to every term set out below. Placing an order is your acceptance of this policy.
1. All sales are final
All sales on this store are final.
We do not offer refunds, returns, exchanges, cancellations or store credit for change of mind. This includes, without limitation, situations where:
you no longer want the item
you found it cheaper elsewhere
you ordered the wrong item, quantity or variant
you decided the item is too large, too small or does not suit your room
you did not read the product description, dimensions or delivery timeframe before ordering
you expected figures, lighting or other accessories to be included
a family member, partner or housemate objected to the purchase
your financial situation changed after ordering
you found the assembly more involved than expected
you were gifted a duplicate
you simply changed your mind for any other reason
The only circumstances in which a refund or replacement is issued are set out in Section 4 (Damaged, Defective or Incorrect Items).
2. Pre-order terms: you are agreeing to wait
This product is sold as a pre-order item. This is disclosed on the product page, in the cart and at checkout before payment is taken.
By completing your purchase you expressly acknowledge and agree that:
Your item is not in stock at the time of ordering. It is manufactured and dispatched after your order is placed.
Estimated delivery is approximately 6 to 8 weeks from the date of purchase. This is an estimate, not a guaranteed date.
Delivery may take longer than estimated. Production schedules, freight capacity, customs inspections, courier backlogs, public holidays, peak seasonal volume, weather events, port delays and other circumstances outside our reasonable control may extend this timeframe.
You have accepted this waiting period as a condition of purchase. A delay within or reasonably beyond the estimated window is not a defect, is not a failure to deliver, and is not grounds for a refund or cancellation.
"I didn't realise it was a pre-order" is not grounds for a refund. The pre-order status and the estimated timeframe are disclosed prior to payment. Failure to read the listing does not create a right to a refund.
We do not cancel or refund pre-orders once placed, including orders placed minutes earlier, because production and allocation are committed as soon as the order is received.
If the waiting period does not suit you, please do not place an order.
2.1 Orders cannot be cancelled
Once payment is processed, your order enters production and allocation and cannot be cancelled, amended or refunded. Requests to cancel will be declined.
2.2 Delivery address accuracy is your responsibility
You are responsible for entering a complete and correct delivery address. We are not liable and no refund or replacement will be issued where:
the address supplied was incorrect, incomplete or outdated
the recipient name was wrong or unrecognised at the address
delivery failed because nobody was available to receive the item
the parcel was refused, returned to sender or abandoned
the parcel was held by the courier and not collected within their holding period
the parcel was marked delivered by the courier and subsequently went missing from the delivery location, was stolen, or was taken by another person
If an address correction is required after dispatch, or if a parcel is returned to sender due to an address error, any re-delivery, re-shipping or storage fees are payable by you.
2.3 What is included, and product dimensions
The product is supplied as the ring structure only.
Figures, wrestlers, dolls and character models are not included and are not supplied with any order.
LED lighting, illumination and electrical components of any kind are not included. The product does not light up and contains no electrical parts, wiring, batteries or power supply.
Any figures or lighting effects shown in product photography, video content, packaging artwork or promotional material are decorative representations included for scale and styling purposes only. They do not form part of the item sold. Lighting shown on the packaging is printed artwork.
Product dimensions are approximately 40 cm by 40 cm by 30 cm, being approximately 16 inches by 16 inches by 12 inches. Dimensions are published on the product page and it is your responsibility to review them before ordering.
You acknowledge that you have reviewed the stated dimensions and the contents of the item prior to purchase. A claim that the item is smaller or larger than expected, that it did not include figures, or that it does not light up, is a change of mind and is not grounds for a refund under Section 1.
3. Order acknowledgements you make at checkout
By completing your purchase you confirm that you:
have read the full product description, specifications and dimensions
understand the product measures approximately 40 cm by 40 cm by 30 cm
understand that figures are not included
understand that the product does not include LED lighting or any electrical components and does not light up
understand that any figures or lighting shown in imagery or on packaging are decorative representations only
understand the item is a pre-order with an estimated 6 to 8 week delivery window
accept that all sales are final and that change-of-mind refunds are not available
accept that the item requires self-assembly using the supplied hardware
understand that minor variation in colour, finish, print alignment and grain between the product photography and the delivered item is normal and is not a defect
understand that screen calibration differences mean on-screen colour may not exactly match the physical item
agree to inspect your delivery and report any damage within the timeframe in Section 4
agree to contact us and complete our claims process before opening any payment dispute or chargeback
4. Damaged, defective or incorrect items
This is the sole basis on which we issue refunds or replacements. We stand behind our product, and if it arrives damaged or faulty we will make it right.
4.1 Inspect on arrival
You must inspect your order immediately upon delivery.
4.2 Report within 48 hours
All damage, defect and incorrect-item claims must be submitted to rawtable@outlook.com within 48 hours of the delivery timestamp recorded by the courier.
Claims submitted after 48 hours will not be accepted, because we cannot verify whether the damage occurred in transit or after delivery while the item was in your possession.
4.3 Evidence required
A claim cannot be assessed and will not be approved unless all of the following are supplied in your first email:
your order number
clear, well-lit photographs of the damage or fault, in focus, showing the affected area close up
a wider photograph showing the damaged part in the context of the whole item
photographs of the outer shipping carton from all sides, including any crush, puncture or water damage
a photograph of the shipping label on the carton
a photograph of the packaging inserts and foam as they were found
for an incorrect item, photographs of the item received alongside the label
Incomplete claims will be returned to you for the missing evidence. The 48-hour window applies to your initial claim, not to the completion of your evidence, provided you respond to our follow-up requests within 5 days.
4.4 Keep the packaging
Do not discard any packaging until your claim is fully resolved. Freight carriers require original packaging to process a damage claim. Disposing of the packaging before your claim closes will void the claim.
4.5 Assessment and outcome
We will acknowledge your claim within 2 business days and issue a decision within 5 business days of receiving complete evidence. Where a claim is approved, we choose the remedy at our discretion, being one of:
dispatch of a free replacement part
dispatch of a free replacement item
a partial refund proportionate to the fault, where the item remains usable
a full refund
Where a replacement part resolves the fault, a replacement part is the remedy provided. A full refund is not automatic.
4.6 What is not a defect
The following are expressly not defects and will not be accepted as a damage claim:
minor cosmetic marks, scuffs or surface blemishes not visible at normal viewing distance
minor variation in colour, tone, print alignment or finish from the product photography
the absence of figures, which are not included with this product
the absence of lighting or illumination, which is not included with this product
dust, fingerprints or packing residue that cleans off
minor packaging damage where the item inside is undamaged
surface smudges, watermarks or transport film residue
small variations in stated dimensions within normal manufacturing tolerance
damage caused by self-assembly, over-tightening, forcing parts, incorrect assembly order or failure to follow the supplied instructions
damage caused by misuse, standing or sitting on the item, overloading the top, impact, dragging the item across a hard floor, moving it while assembled, pets, children, spills or liquid ingress
damage caused by unauthorised modification, repair, drilling or the use of non-supplied parts
normal wear and tear after use
damage caused by storage in damp, humid or extreme-temperature conditions
5. Returns process (approved claims only)
Do not send anything back without a Return Authorisation. Items returned without prior written authorisation will not be accepted, will not be refunded, and will be disposed of after 14 days.
Where a return is required as part of an approved claim:
Email rawtable@outlook.com with the evidence listed in Section 4.3.
If approved, we will issue a Return Authorisation (RA) number together with written return instructions and the return destination. The return destination is supplied only with an approved RA and is not published.
The item must be returned in its original packaging, with all parts, hardware, inserts, accessories and manuals, in the condition it was received.
The RA number must be clearly marked on the outside of the parcel.
Returns must be dispatched within 7 days of the RA being issued. RAs expire after 7 days.
For approved damage, defect and incorrect-item claims, we cover return shipping. In all other cases return shipping is at your cost and is non-refundable.
Returned items are inspected on arrival. Where an item is returned:
incomplete, with parts missing
without original packaging
with damage beyond that reported in the claim
showing signs of use, assembly wear or attempted repair
outside the RA window
we may decline the refund entirely or apply a deduction reflecting the loss in value.
6. Non-returnable items
The following cannot be returned or refunded under any circumstances:
items purchased on sale, clearance or with a promotional or launch discount code
gift cards
custom, personalised or made-to-order items
items reported outside the 48-hour damage window
items returned without a valid Return Authorisation
items that have been assembled and used, absent an approved defect claim
items damaged after delivery
free or bonus items included with a bundle, which hold no independent refund value
7. Exchanges
We do not operate an exchange programme. Where a replacement is warranted under an approved claim in Section 4, a replacement will be issued directly.
8. Refund processing
Where a refund has been formally approved in writing by us:
refunds are issued to the original payment method only. We cannot refund to a different card, account or person.
refunds are processed within 10 business days of approval, or within 10 business days of our receipt and inspection of an authorised return where a return was required.
your bank or card issuer may take a further 5 to 10 business days to post the funds. This period is outside our control.
original shipping charges are non-refundable, except where the entire order is refunded due to our error.
where a discount code, bundle price or promotional rate was applied, the refund is calculated on the amount actually paid, not the recommended retail price.
where part of a bundle is refunded, the remaining items are re-priced at their standard individual rate and the refund is adjusted accordingly.
If more than 15 business days have passed since we confirmed your refund in writing and you have not received it, contact rawtable@outlook.com with your order number.
9. Payment disputes and chargebacks
We take unauthorised payment disputes seriously.
You agree to contact us at rawtable@outlook.com and allow us a reasonable opportunity to resolve any issue before initiating a chargeback, payment dispute or claim with your bank, card issuer or payment provider.
Please note:
a delay within or reasonably beyond the disclosed pre-order window is not a valid basis for a dispute, as you accepted that timeframe as a condition of purchase
a change of mind is not a valid basis for a dispute
where a dispute is raised, we will supply the payment provider with full evidence, including your order record, timestamped proof of your acceptance of these terms at checkout, the pre-order disclosure shown to you before payment, the full communication history and courier tracking and delivery confirmation
raising a fraudulent or bad-faith dispute, including a dispute claiming non-receipt of goods confirmed as delivered by the courier, may result in your details being submitted to the payment provider and in the loss of any remedy otherwise available to you under Section 4
accounts associated with fraudulent disputes may be blocked from placing future orders
Contacting us first is always faster than a dispute, and in almost every genuine case we resolve it directly.
10. How to contact us
All claims, returns and refund enquiries must be submitted by email to:
Please include your order number in the subject line. We respond to all enquiries within 24 to 48 hours on business days. Claims submitted through social media comments or direct messages are not monitored for claim purposes and do not satisfy the notification requirements in this policy.